Contact Us
Contact Us
We will be able to assist you faster if you have your policy number on hand or included within any written communication
*Our Premier and Premier Plus cover is 5-star rated by defaqto
Claims
For policies bought on or after the 11 July 2022:
Online:
www.excessclaim.co.uk
By email:
[email protected]
Monday – Friday: 08:30 – 18:00
We will review your claim as soon as possible once received.
For policies bought between 11 June 2020 and 10 July 2022:
f you need to make a claim please obtain a claim form by telephoning or writing to the claims service below within 28 days of your return, quoting the scheme reference number shown at the top of your policy wording and which section of the policy you are claiming under.
Reactive Claims Limited
PO Box 353
ALTON
GU34 9LE
Alternatively, you can register your claim online, download claim forms and access a comprehensive list of FAQ’s to help you with the claims process.
www.reactiveclaims.com
For all general queries please contact us
Email: [email protected]
Telephone: 0333 300 2181
Monday to Friday 9.00am to 6.00pm
Saturday: 9:00am – 5:00pm
Or write to us at:
Leisure Guard Insurance Services
c/o ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
We endeavour to respond to all written queries within two working days.
If you are an annual multi trip policy holder and wish to opt out of automatic renewal please call us on 0333 300 2181 or email [email protected].
Your right to complain
We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:
The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: [email protected]
For complaints about how a claim has been handled you should contact the relevant claims handler as detailed above.
If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR
Phone: 0800 023 4567
Email: [email protected]
